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Support Center

We're here to help you get the most out of CamLiveBilliard

Contact Us

Need assistance? Our support team is ready to help you with any questions or issues.

Email Support: support@camlivebilliard.com

Technical Issues: tech@camlivebilliard.com

Business Inquiries: business@camlivebilliard.com

Response Time: We typically respond within 24-48 hours

Frequently Asked Questions

How do I start streaming?

To start streaming:

  1. Open CamLiveBilliard and tap the "Setup" button
  2. Choose your streaming platform (YouTube, Facebook, or Custom RTMP)
  3. Sign in or enter your stream key
  4. Configure your stream settings (resolution, bitrate)
  5. Tap "Go Live" to start broadcasting

What streaming platforms are supported?

CamLiveBilliard supports:

  • YouTube Live (with OAuth authentication)
  • Facebook Live
  • Twitch
  • Custom RTMP/RTSP servers
  • SRT streaming

How do I add score overlays?

To add score overlays to your stream:

  1. Tap the "Score Overlay" button in the main menu
  2. Select your game type (8-ball, 9-ball, 10-ball)
  3. Enter player names
  4. Position the overlay on your screen
  5. Update scores in real-time during your stream

What are the minimum requirements?

To use CamLiveBilliard, you need:

  • Android 5.0 (Lollipop) or higher
  • At least 2GB of RAM
  • A stable internet connection (minimum 5 Mbps upload for HD streaming)
  • Camera and microphone permissions

Why is my stream lagging or buffering?

Stream lag can be caused by several factors:

  • Internet Connection: Ensure you have a stable connection with sufficient upload speed
  • Bitrate Settings: Lower your bitrate in the app settings
  • Resolution: Try streaming at a lower resolution (720p instead of 1080p)
  • Device Performance: Close other apps running in the background
  • Server Distance: Choose a streaming server closer to your location

Can I record my streams locally?

Yes! CamLiveBilliard allows you to record your streams locally while broadcasting. Enable the "Record to File" option in the stream settings before going live. Recordings are saved to your device's storage.

How do I switch cameras during a stream?

You can switch between front and back cameras while streaming by tapping the camera switch button in the live streaming interface. The switch happens seamlessly without interrupting your broadcast.

What video codecs are supported?

CamLiveBilliard supports multiple video codecs:

  • H.264 (AVC) - Most compatible
  • H.265 (HEVC) - Better compression
  • AV1 - Latest codec (device dependent)

The app automatically selects the best codec based on your device capabilities and streaming platform requirements.

How do I connect to YouTube?

To connect to YouTube:

  1. Tap "Setup" and select "YouTube"
  2. Sign in with your Google account
  3. Grant the necessary permissions
  4. The app will automatically configure your stream settings
  5. You can now go live directly to your YouTube channel

Is CamLiveBilliard free to use?

Yes, CamLiveBilliard is currently free to download and use with all features included. We may introduce premium features in the future, but the core streaming functionality will remain free.

How do I improve stream quality?

To improve your stream quality:

  • Use a stable Wi-Fi connection instead of mobile data
  • Ensure good lighting in your streaming area
  • Clean your camera lens
  • Increase bitrate settings (if your connection supports it)
  • Use a tripod or stable mount for your device
  • Enable hardware encoding in settings

Can I use external microphones?

Yes, CamLiveBilliard supports external microphones connected via USB, Bluetooth, or the headphone jack. The app will automatically detect and use the external audio source when connected.

What should I do if the app crashes?

If the app crashes:

  1. Restart the app and try again
  2. Clear the app cache in your device settings
  3. Ensure you have the latest version installed
  4. Restart your device
  5. If the problem persists, contact support with details about when the crash occurs

How do I delete my account?

To delete your account:

  1. Open CamLiveBilliard
  2. Go to Settings
  3. Scroll to "Account Management"
  4. Tap "Delete Account"
  5. Confirm your decision

Note: This action is permanent and will delete all your data.

Troubleshooting Guide

Connection Issues

Problem: Cannot connect to streaming server

Solutions:

  • Check your internet connection
  • Verify your stream key or login credentials
  • Ensure the streaming platform is not experiencing outages
  • Try switching between Wi-Fi and mobile data
  • Disable VPN if you're using one

Audio Issues

Problem: No audio in stream or poor audio quality

Solutions:

  • Check microphone permissions in device settings
  • Ensure microphone is not muted in the app
  • Test with different audio sources
  • Adjust audio bitrate in settings
  • Check if another app is using the microphone

Video Issues

Problem: Black screen or no video

Solutions:

  • Check camera permissions
  • Ensure camera is not being used by another app
  • Try switching cameras
  • Restart the app
  • Clear app cache

Performance Issues

Problem: App is slow or unresponsive

Solutions:

  • Close background apps
  • Lower stream resolution and bitrate
  • Disable unnecessary features (filters, overlays)
  • Ensure device is not overheating
  • Free up device storage space

System Requirements

Operating System
Android 5.0 (Lollipop) or higher
RAM
Minimum 2GB (4GB recommended)
Storage
100MB for app + space for recordings
Internet Speed
5 Mbps upload (720p), 10 Mbps (1080p)
Camera
Any Android-compatible camera
Permissions
Camera, Microphone, Storage, Internet

Feature Requests

We're always looking to improve CamLiveBilliard! If you have ideas for new features or improvements, we'd love to hear from you.

Send your feature requests to: features@camlivebilliard.com

Please include:

  • A clear description of the feature
  • How it would benefit users
  • Any examples from other apps (if applicable)

Report a Bug

Found a bug? Help us fix it by providing detailed information:

Email: bugs@camlivebilliard.com

Please include:

  • Your device model and Android version
  • App version number
  • Steps to reproduce the bug
  • Screenshots or screen recordings (if possible)
  • What you expected to happen vs. what actually happened

Additional Resources

  • Privacy Policy - Learn how we protect your data
  • Terms & Conditions - Read our terms of service
  • Features - Explore all app features
  • How It Works - Quick start guide

Still need help? Don't hesitate to reach out to our support team!

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